Your enquiry, routed to the right team

Players, agents and affiliates follow different routes

For a player enquiry, give your country and describe the product, promotion or payment method you need information about. Do not post passwords, access codes or full payment details.

If you want to become an agent or affiliate, include your experience, market, channels or coverage and how you plan to work. Assessment and terms are confirmed individually.

• Player: product, promotion, access or regional availability.
• Agent: country, city, experience and operating capacity.
• Affiliate: traffic sources, audience, markets and preferred models.

A concise message speeds up routing

Include your country, preferred language, enquiry type and a specific description. If a conversation already exists, share only the identifier required to locate it.

Screenshots can help, but check that they do not reveal passwords, verification codes, full card numbers, unredacted documents or wallet keys.

Protect your data and verify the channel

The team does not need your password to route an enquiry. Never transfer money or share access codes only because someone claims to represent Melbet.

Use the Telegram link published on this site and keep the conversation until the request has been resolved or directed to the relevant service.